Frequently Asked Questions
All your poetic fashion queries answered.
How long does shipping take for my garments?
Standard shipping typically takes 3-5 business days within the UK and 7-14 business days for international orders, ensuring your wardrobe arrives in a timely fashion.
What is your return policy for poetic attire?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend measuring a similar garment you own to find your perfect fit.
Are your materials ethically sourced?
Yes, we pride ourselves on using sustainable fabrics and working with fair-trade certified partners to ensure every piece is as ethical as it is beautiful.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to follow its journey to your doorstep.